Damages win after holiday bathroom slip

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Damages win after holiday bathroom slip

1st July 2015

A 32 year-old holidaymaker has received £7,500 in damages after he slipped on a wet bathroom floor and injured his face and mouth.

Nicola Simpson, a holiday claims specialist with Fentons Solicitors LLP, said her client and his wife were on a Thomson package holiday at the Hotel Club Candan in Marmaris, Turkey.

"As they entered their hotel room for the first time, they were met by a maintenance man who claimed he had just fixed a reported leak in their bathroom," said Nicola, a solicitor with the firm.

"The following morning however, my client's wife awoke to find the bathroom floor completely covered in water," said Nicola. "When she reported the leak to the hotel receptionist she was told the leak had been fixed the previous day by the maintenance man they had met at the door of their room when they first arrived.

Dissatisfied with this response, the couple requested their room be inspected again. Following this inspection - where it became clear the water was coming from underneath the bath - water again began leaking later that afternoon and the hotel assured them the matter would be dealt with.

"Incredibly, when my client visited the bathroom the following night, the floor was again covered in water, causing him to slip," said Nicola. "As a result, he banged his head, grazing his face and losing one of his front teeth in the process.

"After the hotel was informed and a doctor who had been called to examine my client had left, the hotel then unbelievably asked him to lay towels onto the wet bathroom floor and refrain from taking any photographs," said Nicola.

The defendant admitted liability for the incident and it later transpired a Thomson representative had informed the tour operator that the previous occupants of the same hotel room had also complained to hotel staff about the same leak in the bathroom.

"Tour operators have a duty to ensure the accommodation offered to holidaymakers is fit for purpose and that guests are not exposed to the risk of injury," said Nicola. "In this case, the inefficiency and shoddy standard of service was all too apparent.

"Despite the hotel requesting him not to take photographs of the leak, the photographs my client rightly took of both the leak as well as his injuries, helped to support his claim and we were very happy to secure him the compensation he was entitled to."

How can Fentons Solicitors help?
Fentons has a specialist department experienced in handling claims relating to holiday accidents.

If you think that you have a case or require further information, contact Fentons on 0800 019 1297 or fill in the online claims questionnaire.